We are asking patients to use https://thedeparysgroup.co.uk/systmconnect to provide information about their reason for contacting the practice, which will then be reviewed by a clinician. The patient will be contacted and offered an appointment or signposted to an appropriate service based on this clinical assessment.
If the patient is unable to complete a form online, they can call or come into the Practice, and our Patient Support Team will fill out a form on their behalf. The receptionist will not be able to book an appointment until an online consultation has been completed and reviewed by a clinical triage team.
Our online consultation system for clinical requests will be open every working day from 07:00 to 15:30. We will pause the submission of requests daily between 15:30 and 18:30 to ensure we can contact all patients who have submitted a request. Our surgery opening times will not be affected; you will still be able to contact us between 15:30 and 18:30 for urgent enquiries.
Once reviewed by our team and if an appointment is required, you will then be contacted by us to book an appointment as flexible as possible for you to choose preferred time and location.