We are asking patients to use https://thedeparysgroup.co.uk/systmconnect to provide information about their reason for contacting the practice, which will then be reviewed by a clinician. The patient will be contacted and offered an appointment or signposted to an appropriate service based on this clinical assessment.
If the patient is unable to complete a form online, they can call or come into the Practice, and our Patient and Clinical Support Team will fill out a form on their behalf. The receptionist will not be able to book an appointment until an online consultation has been completed and reviewed by a clinical triage team.
Our online consultation system for Routine appointment request is open from 7am until safe capacity has been reached each day. The aim is that Routine requests will be accepted throughout our usual opening hours, capacity permitting, Monday to Friday (excluding bank holidays).
Once reviewed by our team and if an appointment is required, you will then be contacted by us to book an appointment as flexibly as possible for you to choose preferred time and location.
If you have an urgent request during our core working hours, and our online system is not available, please do phone the practice or come in, and if it is appropriate for us to help you that day we will endeavour to do so – although you may be signposted to other services depending on the severity of your presenting condition.