Simplifying Our Telephone Systems

Posted by: Macaulay - Posted on:

From the 10th April 2024 we have simplified our telephone options and messages on our phone system.

This will make it more straight forward for you to reach the team that you need, with all options having the option to use the ‘callback’ feature, and we have introduced a text back feature where an eConsult may be a alternative for you.

Our appointment and queries team are available from 8am to 6:30pm, and our specialist teams are available between 10am and 2pm.

Alert: Patient Participation Group – Open Afternoon 22nd May 2024 at 14:30-16:30 and 17:30-19:30

We would like to know how we can improve our service to you and how you perceive our surgery and staff. To help us with this, we have a Patient Participation Group (PPG) so that you can have your say. We’re looking to increase our numbers for the PPG. If you’d like to find out more about our group & are interested in attending the open afternoon, please send an email to blmkicb.deparysqandg@nhs.net indicating which session you would be interested in. Please note the open afternoon will be by invitation only. Thank you – The De Parys Group